🧠 Chatbots have become a major part of modern websites and apps, offering users fast, automated support and assistance 24/7. But what exactly is a chatbot, and how does it work?

🤖 What is a Chatbot?

A chatbot is a software application that simulates human conversation. It can understand and respond to messages from users, often using artificial intelligence (AI) or predefined scripts.

Chatbots are commonly used for:

• Customer support
• Booking appointments
• Providing information
• Guiding users through a website

⚙️ How Does It Work?

There are two main types of chatbots:

1. Rule-Based Bots – They follow fixed scripts and respond only to specific inputs.
2. AI-Powered Bots – These use natural language processing (NLP) and machine learning to understand user intent and generate responses.

🌐 Why Use a Chatbot on Your Website?

Adding a chatbot to your website can:

• Improve customer satisfaction
• Reduce response time
• Save money on support staff
• Increase engagement and conversions

🛠️ Example: How We Do It at Holderchat

At Holderchat, we make it easy for anyone to create and embed a chatbot in minutes. You just enter your website URL and upload a document, and we do the rest — turning your content into a smart assistant.

🚀 Ready to Add a Chatbot to Your Website?

Don’t wait to modernize your site. Try 👉Holderchat now — it’s fast, simple, and requires no coding.