Summary
Test your chatbot before going live using the Test Chatbot page or the test link from Dashboard. Verify answers, language, widget appearance, and support handoff.
Prerequisites
- Bot status Active or Created
- Knowledge sources added and rebuild completed
Step-by-step: Open test page
From Dashboard
- Go to Dashboard
- Click Test on your bot card
Direct URL
Open /test-chatbot?token={your_api_key} (token from Get Widget Code or bot settings).
What to test
| Area | Test question / action |
|---|---|
| Greeting | Open widget — welcome message correct? |
| Knowledge | Ask fact from your website/doc |
| Unknown | Ask unrelated question — graceful fallback? |
| Language | Switch browser language if packs exist |
| Handoff | Trigger support escalation if configured |
| Mobile | Open on phone — layout and keyboard OK |
Testing checklist
- [ ] Welcome text and bot name correct
- [ ] Avatar displays
- [ ] Answers match published content
- [ ] No hallucinated pricing or policies
- [ ] Response time acceptable
- [ ] Send button and placeholder text correct
WordPress Connector
After WP setup, test on your live site frontend (not only test page) to confirm widget loads with your theme.
What triggers a rebuild
Testing does not trigger rebuild.
Limitations
- Test page may use different URL than production embed
- Cached widget script — hard refresh if settings just changed
Troubleshooting
Symptom: Test page blank
Cause: Invalid or missing token.
Fix: Copy token from Get Widget Code again.
Symptom: Wrong answers in test but content updated
Cause: Rebuild not finished.
Fix: Wait for Active; run Rebuild Bot.