Summary
The Conversation History tab lets you browse past visitor chats for a chatbot, search by date or message text, and compare the original transcript with the anonymized version sent to the AI when privacy settings are enabled.
Prerequisites
- Edit chatbot → Conversation History tab
- At least one completed visitor conversation (widget or test chat)
Step-by-step: View a conversation
- Open Edit Chatbot from Dashboard or WP Admin → HolderChat → Dashboard tab
- Select Conversation History in the left sidebar
- Wait for the Conversations list to load
- Click a conversation in the left panel
- Read messages in the detail panel on the right
Search and filters
| Control | Purpose |
|---|---|
| Search box | Find talks by date/time (e.g. 23.06.2026 13:48) or message text |
| Only with anonymization | Show only conversations where anonymization was applied |
| Refresh | Reload the conversation list |
Original vs anonymized view
When Anonymize customer data is enabled in Privacy Settings, each conversation may have two views:
| View | Shows |
|---|---|
| Original | Messages as stored on HolderChat (visitor text as typed) |
| Anonymized | Text sent to OpenAI after anonymization |
Use Original for support review. Use Anonymized to verify privacy settings work as expected.
The toggle appears in the detail header after you select a conversation.
Pagination
The conversation list paginates when you have many talks. Use the previous/next controls at the bottom of the list panel.
Settings reference
| Element | Description |
|---|---|
| Conversations list | Left column — date/time and preview per talk |
| Detail panel | Right column — full message thread |
| Message History Limit (Model tab) | How many recent turns the AI sees per reply — does not delete stored history |
What triggers a rebuild
Viewing conversation history does not trigger rebuild.
Limitations
- History is stored on HolderChat servers, not in WordPress
- Very old conversations may depend on retention policy (contact support for export)
- Empty list until visitors (or you via Test Chatbot) have chatted
- WordPress Connector users access the same tab via the embedded Dashboard iframe
Troubleshooting
Symptom: No conversations found
Cause: No widget traffic yet, or search filter too narrow.
Fix: Send a test message via Test Chatbot; clear search; click Refresh.
Symptom: Anonymized view missing
Cause: Anonymization was off for that chat, or no PII was detected.
Fix: Enable Anonymize customer data in Privacy Settings for new chats.
Symptom: List does not load
Cause: API error or bot not Active.
Fix: Refresh page; check bot status; try again when Active.