Summary
Quick answers to common HolderChat questions. HolderChat is in beta — the service is currently free with no credit card required. Official pricing will be announced at launch.
Account and access
Is HolderChat free during beta?
Yes. During beta testing, chatbot creation is free with no credit card and no advertised hidden limits. See the Pricing page on holderchat.com.
How do I register?
Go to holderchat.com/register, create an account, and open Dashboard. Details: /documentation/account-registration-and-login/
Why can’t I access wp-admin?
Non-admin users are redirected to Dashboard. Use holderchat.com/dashboard for bot management.
Creating chatbots
How do I create my first chatbot?
Dashboard path: Create Your First Chatbot → add Knowledge Sources → Rebuild Bot.
WordPress path: Install Connector → Create Chatbot.
See /documentation/creating-your-first-chatbot/ and /documentation/wordpress-connector-setup/
Is there a /create page?
No. The old standalone create form was replaced by the Dashboard flow.
How long until my bot is Active?
Typically 5–15 minutes for small sites; large sites or AI chunking may take longer.
WordPress Connector
What does the Connector plugin do?
It creates a bot, syncs WP pages/posts, shows the widget, and embeds the dashboard in WP Admin. /documentation/wordpress-connector-overview/
What is the default rebuild debounce?
90 seconds (configurable 30–600 in Settings).
What is AI chunking?
Optional mode that splits pages into semantic chunks for better answers. Slower and uses more API credits than whole-page indexing. /documentation/wordpress-sync-and-rebuild/
How do I link WordPress to my HolderChat account?
Settings → Link to HolderChat account. Link tokens expire in 15 minutes. /documentation/linking-wordpress-to-your-holderchat-account/
What data does the WordPress plugin send to HolderChat?
Site domain, published page/post content, and visitor chat messages (via the widget). See /documentation/wordpress-connector-overview/
Configuration
Do I need to rebuild after changing the welcome message?
No. Message and appearance changes apply without rebuild.
Do I need to rebuild after adding a PDF?
Yes. Knowledge changes require Rebuild Bot.
What is the difference between Additional Context and Context Sources?
Additional Context is always-indexed subject + text. Context Sources use trigger descriptions and retrieval modes. /documentation/additional-context-and-context-sources/
Can I use my own OpenAI API key?
Yes. Model tab → Use your own OpenAI API key. /documentation/model-settings/
Where do I view past visitor chats?
Edit chatbot → Conversation History tab. Search, paginate, and toggle original vs anonymized view. /documentation/conversation-history/
Widget and embedding
How do I embed the chat on my site?
Copy the script from Get Widget Code and paste before </body>. /documentation/embedding-the-chatbot-widget/
WordPress Connector — do I need embed code?
Usually no. Enable Show chat widget on frontend in Connector Settings.
Privacy
Is HolderChat GDPR-friendly?
Privacy Settings offer customer data anonymization before OpenAI. Configure per bot. Not legal advice — consult your DPO. /documentation/privacy-settings/
Troubleshooting
Bot still shows old answer after I edited a page
Wait for debounce (90s) and rebuild to finish, or run Sync all content now. /documentation/wordpress-sync-and-rebuild/
Widget not showing
Check bot is Active, script installed, ad blockers off. /documentation/embedding-the-chatbot-widget/
Where is full troubleshooting?
/documentation/processing-status-and-troubleshooting/